Refund policy

Thank you for shopping at Tateru Japanese Tea.

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

 

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return or refund…

• Your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging.

• Your item needs to have the original receipt or proof of purchase.

You won’t be eligible for a return or refund...

• If we consider, according to our sole discretion, that your item has been used and/or is not in the same condition in which it was received.

• If your item is not in the original package.
• If you fail to provide the receipt or proof of purchase.
  

 

Shipping

 

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

 

If you have any questions, please feel free to contact Tateru Japanese Tea by ANT Connections Trading FZ-LLC using the email: info@taterumatcha.com.